Frequently asked questions
Here you will find answers to the questions we are asked most often. Of course you can also contact our team at any time.
How is a booking confirmed?
You can confirm the booking of your holiday apartment online via the link we send you, or simply return the signed rental contract by post or e-mail.
As soon as you have confirmed your booking, you will receive a link where you can view your booking and add further services. You can also track amounts already paid and still outstanding.
Are bed linen and towels provided?
We provide uniform bed linen and towels (100% cotton). On arrival the beds are freshly made and the towels are ready for you.
Is prior cleaning included?
Of course you will always find a cleaned accommodation.
Who can I contact locally?
In our office at Voa Principala 43 in Lenzerheide you will always find a competent contact person to help you. You can reach us in person at the office or by phone on +41 81 384 18 18.
We are happy to answer your questions. Besides information, we also like to share tips for your time in the mountains.
What should I know about arrival?
You will receive the arrival information in advance by e-mail. During opening hours we are happy to welcome you at the office. Check-in is generally possible from 4 p.m. If you would like to arrive a little earlier, please let us know in advance.
What should I bear in mind on departure?
Check-out is possible until 10 a.m. on the day of departure. If you wish to leave later, please contact us early. Any extra costs can be settled in our office. The following payment methods are accepted: cash, EC, Maestro, Mastercard, VISA (from CHF 500 we charge a fee).
Are cots available?
You can pre-order cots from us. We provide them for a small fee; you will find them in the apartment on arrival. Please note that you must bring the bedding (blanket, duvet and pillow) yourself.
Which hygiene articles and utensils are included in the initial supply?
On arrival the following items are provided in the accommodation:
- toilet paper (at least one roll per toilet)
- dishwasher tabs for the dishwasher
- one rubbish bag per apartment – more are available from us or in the local shops
What equipment is in the kitchen?
The basic kitchen equipment includes:
- pans and pots
- dishes, cutlery and glasses
- universal soap, sponge, cloths and tea towel
- coffee machine
- kitchen knives and other utensils
- kettle and various kitchen appliances
Is additional cleaning possible?
We are happy to carry out an interim cleaning. Please let us know your wish at least 2 days in advance. We will then inform you about the individual costs, as these vary per apartment.
Is a linen change provided?
Feel free to contact us if you would like a linen change. We will gladly inform you about the cost of the complete package with bed linen and towels.
What is the procedure for defects in the accommodation?
Any defects in the apartment must be reported on the day of arrival so that they can be fixed.
Can ski equipment be rented locally?
You can conveniently rent your ski equipment from a local ski service. We are happy to help you organise it.
Are ski tickets offered?
Ski passes for the Arosa Lenzerheide ski area are available at the lift ticket offices and online. We are happy to advise you on the various options.
Is parking available at the accommodations?
All our apartments come with a parking space. The number is stated in the rental contract. If you need more, please let us know in advance – we will then check whether an option is available.
Is there internet in the holiday accommodations?
All our apartments have an internet connection. A few have “only” a hotspot running on the mobile network.